Anyway, here’s a terrific article entitled “The Art and Power of the Apology.” It appears in the June, 2007 issue of The Washington Lawyer. In it Sarah Kellogg examines the mounting evidence showing that candidness coupled with apology can reduce lawsuits.
Among the topics covered are:
What Makes a Good Apology?
Apologies in the Health Care Arena
Dispute Resolution in the Workplace
Wariness of the Legal Community
It’s worth reading!
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