Who?!? Okay, okay! How about this: Connie Francis – Mediator! You remember her 1958 hit "Who’s Sorry Now?" [Please say yes!] The song actually was featured in the Marx Brothers’ film A Night in Casablanca (1946) and has become generally associated with her due to the massive worldwide popularity of her version.Anyway, here’s a terrific article entitled “The Art and Power of the Apology.” It appears in the June, 2007 issue of The Washington Lawyer. In it Sarah Kellogg examines the mounting evidence showing that candidness coupled with apology can reduce lawsuits.
Among the topics covered are:
What Makes a Good Apology?
Corporate Apologies
Apologies in the Health Care Arena
Dispute Resolution in the Workplace
Wariness of the Legal Community
It’s worth reading!
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