Wednesday, July 20, 2005

Building Rapport = 1st Impressions

One of mediation training’s learning objectives is for class members to understand the importance of a mediator demonstrating empathy, building rapport and establishing trust with mediation participants. That’s a detailed way of illustrating the importance of 1st impressions! In this article from Linkage, Inc. you’ll find some useful tips on making a fantastic 1st impression.

Try some or all of them in your next mediation and keep me posted on your triumphs!

By the way, no posts on Thursday or Friday since I will be out of town. So, let me be the first to wish you a very pleasant weekend. Until Monday!

To email me, click Perry S. Itkin.