Small talk may be defined as the art of making conversation for the sake of making conversation. However, in fulfilling our role as mediators, small talk is really “big talk” as you will see in this article by Susan RoAne.
Remember, among the concepts we learned in mediation training is for the mediator to understand the importance of demonstrating empathy, building rapport, establishing trust, setting a cooperative tone, demonstrating neutrality and impartiality, demonstrating sympathetic listening and questioning, empowering parties and remaining non-judgmental. A tall order, indeed! It can be accomplished, in part, through “schmoozing” – i.e. small talk.
So, are you a good “schmoozer?”
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