Mediation depends on clear communication. How well does the “sender” clearly convey their ideas and their feelings? How well does the “receiver” correctly decode those ideas and feelings? The answers to these questions, and other meaningful observations, are contained in this article from the Christian Science Monitor which covers a scholarly study into the question of whether electronic communications convey ideas clearly. Their conclusions will make us better mediators, I think, and the article is worth reading – short, content rich, and to the point!
Have a nice weekend!
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