Admit it [I did]! When we were children and our parents told us not to do something but we did it anyway, weren’t we scolded by our parent[s] with “Didn’t you hear what I told you?” Didn’t we respond with, “I heard you but I didn’t listen!” As mediators we no longer have the “luxury” of hearing without listening [but you knew that, right?!?]. Here’s a quick primer from the Law Library Resource Exchange which reminds us that effective communication depends on learning to listen.
To email me, click Perry S. Itkin.
